WhatsApp messaging
Delivery failures, template approvals, opt-in/opt-out routing, 24-hour service window recovery, and webhook connectivity.
We are here to helpSupport channel: Direct EmailStandard response: < 2 business days
Convoza Support
Direct engineering and customer support for workspaces, WhatsApp messaging pipelines, AI agent configuration, and sales workflows.
Primary support channel
Email our support team
Send your questions or issue reports directly to engr.israrahmed01@gmail.com. This inbox is monitored by our product and technical team.
What can we help you with?
AI responses & knowledge
Business knowledge configuration, product catalog syncing, answer accuracy, custom rules, and human takeover triggers.
Workspace & team access
Sign-in issues, team invites, role permissions (Owner, Admin, Member, Viewer), and workspace security settings.
Orders & pipeline
Sales pipeline stages, contact tags, order tracking, payment references, automated follow-up sequences, and CSV imports.
Privacy & data deletion
Privacy inquiries, verified data deletion requests, GDPR/Meta compliance, and security policy questions.
Billing & early access
Early access program onboarding, subscription plans, usage boundaries, invoices, and platform feature requests.
What to include in your ticket
Including these details helps us diagnose and resolve your issue on first reply:
- Your name & account email: registered workspace email address.
- Workspace ID or Business name: visible in your dashboard settings.
- WhatsApp phone number: including country code, if conversation-related.
- Detailed description: what you tried, what happened, and what was expected.
- Screenshots / logs: error messages or relevant timestamp/timezone.
- Steps to reproduce: numbered sequence to recreate the behavior.
Confidentiality rule: Never send passwords, session JWT tokens, API keys, Meta access tokens, payment-card details, or server credentials.