Everything the platform does.
Nothing we don't.
This page describes what is implemented and working in the current platform — not a roadmap, not a vision.
A shared inbox built for teams.
WhatsApp messages from all your customers arrive in one shared workspace. Every team member can see active conversations, customer context, AI state and ownership — without needing access to anyone's personal phone.
- Live shared conversation queue
- AI active / human takeover state per conversation
- Customer context visible inline — lead status, tags, notes
- Staff can assign, take over or return to AI
- Conversation history attached to contact record
AI that knows its boundaries.
The AI agent answers questions using your configured business knowledge. When a conversation requires judgment or human contact, it routes to your team rather than guessing. You control what it knows and how it behaves.
- Business profile, product catalog and FAQ configuration
- Custom AI instructions and behavior settings
- Automatic routing to human when confidence is insufficient
- One-click human takeover from the shared inbox
- AI state visible per conversation
Contacts and pipeline — attached to every conversation.
Contact records are created automatically when a customer messages. As conversations progress, you update lead status, add notes, assign pipeline stage and set follow-up actions — all from the same interface.
- Automatic contact creation from WhatsApp messages
- Lead status pipeline: New → Interested → Qualified → Won
- Tags, groups and custom fields for segmentation
- Staff notes and conversation history per contact
- CSV import and export
Reach your audience. Automate the follow-through.
Send approved WhatsApp template messages to contact segments. Track delivery and read rates. When conversations go quiet, automated follow-up sequences keep the relationship alive without manual effort.
- Broadcast campaigns with audience segmentation
- WhatsApp template management and delivery tracking
- Automated multi-step follow-up sequences
- Chat reminders for staff-assigned follow-ups
- Campaign performance: sent, delivered, read, replied
Operational visibility, not vanity metrics.
See message volume, AI versus human handling split, conversation outcomes, sales pipeline activity and order performance — across any time range. Understand what's working and where attention is needed.
- Message activity: daily inbound and outbound volume
- AI vs human handling split
- Conversation outcomes: resolved, human-active, closed
- Sales performance: orders created and completed
- Configurable date ranges
See it in your workspace.
Request early access and we'll walk through how the platform fits your operation.